🔹 Your website is a business tool. It must always be operational!
Timely website support ensures that your online resource will always work quickly, securely, and without errors. We monitor CMS updates, plugins, backups, and protection against hacking.
Just like a car, a website needs regular maintenance. Without technical support, it can “stall”: the order form may break, the shopping cart may stop working, errors may appear on smartphones, or the website may become completely unavailable.
Website maintenance includes not only technical support, but also constant monitoring, speed optimization, content updates, and bug fixes. It is a comprehensive approach to ensuring the stable operation of your website.
At iSoft Ukraine, we offer comprehensive website support to ensure that your resource runs smoothly, securely, and remains up to date — every day, without exception.
🎯 What does website support offer?
🔹 Minimization of downtime and failure risks;
🔹 Regular updates of CMS, plugins, modules;
🔹 Protection against hacker attacks and viruses;
🔹 Updates of content, prices, images, news;
🔹 Quick response to errors, bugs, and crashes;
🔹 Ability to focus on your business, not technical issues.
What is included in the support service:
- Correction of technical errors
- Website backup
- Recovery after failure or attack
- Daily performance monitoring
- Updating CMS, modules, plugins
- Protection against spam, SQL injections, bots
- Website content: texts, photos, videos, prices
- Consulting and training
- Transparent reporting on completed work
- Full technical support via convenient communication channels
Supported formats:
☎ Website support by phone
Prompt resolution of urgent requests — immediately, without waiting. We are always available during business hours.
✉ E-mail support
We respond to inquiries with a guaranteed response time of 24 hours. Convenient for describing technical tasks, files, and screenshots.
💬 Support via messengers and online chat
Instant communication via Telegram, Viber, WhatsApp, Facebook Messenger. Ideal for simple requests.
Recovery after failure
If your website is down, has been hacked, or an error occurred during an update, we will quickly restore it from a backup or manually. You will not lose your data or customers.
Typical technical support tasks:
- Fixing errors after changes or updates
- SSL, redirects, security settings
- Connecting new pages, forms, modules
- Replacement of images, content, structure updates
- Uptime and performance monitoring
- Installation of analytics and SEO tools
- Optimization of the mobile version
- Installation of protection against DDOS attacks and spam
🕒 Flexible support rates:
🔹 Hourly support — ideal for periodic edits;
🔹 Subscription support — for monthly maintenance;
🔹 One-time jobs — for solving specific tasks.
Each client receives a free analysis of their website before work begins.
📬 Order website support — and forget about technical problems!
