Details first.
Payment next.

1.1.Describe your project and send it to info@isoft.com.ua or use the contact page. Before work starts, we agree the scope, Specification, budget, stages, timeline and acceptance process, and conclude a contract. Ideas and references help define the expected result.

1.2.Timing depends on complexity, scope and material readiness. An indication of 1–30 calendar days or longer is not a delivery guarantee for every project: the applicable schedule is recorded in the Specification.

1.3.The standard advance is 50% of the project price unless the order documents state otherwise. Work starts after the contract is concluded, the advance is received and necessary materials are available.

1.4.Design, structure and functionality are developed and reviewed in agreed stages against the Specification. Additional requests are estimated and approved separately before implementation.

1.5.After full settlement, we carry out the agreed final testing, document acceptance and deliver the result and agreed materials. Deployment to the live domain, application delivery format and secure access handover are specified in the order documents.

2.1.Infrastructure services are prepaid against an invoice. Before payment, we agree the service, plan or configuration, period, price, delivery timing and renewal conditions.

2.2.Pay by bank transfer to the Contractor’s current account. Check the recipient, IBAN, amount and payment reference against your invoice. An enquiry or plan selection on the website does not itself charge you.

2.3.Once full payment is received and the service is prepared, instructions for getting started and obtaining access through the agreed process are sent to your order email. Activation timing depends on the service and is specified in the order terms.

2.4.The Customer pays transfer fees under their bank’s tariff unless otherwise agreed. Currency conversion costs also depend on the bank’s rate and charges. An invoice in UAH is payable in the amount it specifies.

2.5.This website has no card-entry form and does not automatically collect payment. The current method is an invoiced bank transfer. If an external payment provider is separately agreed for an order, its name, link and terms are supplied before payment. Never send CVV numbers or one-time codes through the contact form or correspondence.

For an invoice, confirmation of receipt or a billing-period question, email info@isoft.com.ua with your order or invoice reference if available. Check the status of an earlier transfer before paying again.

Cancellation and refunds for website development follow the offer and order documents, subject to mandatory law. Other services follow their agreed service terms. Completed work, payment balances and any refund timing are addressed for the particular order.